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Water Taste & Odor Frequently Asked Questions
Q: Why does my water taste/smell/look bad?
- The City’s water supply consists of a groundwater source (wells) and a surface water source (Lake Adrian) and is blended using about 80% well water/20% lake water. As the algae from the lake is destroyed during the treatment process, a musty/earthy taste and smell remains. We are currently working with the MDEQ to allow for additional chemical treatment to be utilized to help with this issue. Even without further chemical treatment, we expect to see improvement as the cold weather approaches.
Q: Why is my water rusty/brown?
- We are currently in the process of performing our routine hydrant flushing. This is done in the spring and fall each year. It is not uncommon to notice a brown/rusty color in your water. Typically, this will disappear within 15-30 minutes if you turn on the cold water in your bathtub or an outside faucet. This is usually done during the overnight hours to minimize the impact on residents. If the problem persists, please call the Utilities Department office at 517-264-4821.
Q: Is the water safe to drink?
- While we are experiencing taste and odor issues, the water is safe to drink and meets all regulatory requirements. If you have any questions, please call 517-264-4825.
Q: I had to run my water for a long time before it ran clear after hydrant flushing. Will I receive a credit on my water bill?
- Please call the Utilities Department at 264-4821, and we can evaluate credits for usage caused by hydrant flushing.
Q: I have been buying bottled water instead of using tap water for drinking and cooking. Will I receive a credit on my water bill?
- We are unable to reimburse you for water that you did not use.